Incupie Technologies Private Limited - Cancellation And Refund Policy

Effective Date: 26 August 2024

At Incupie Technologies Private Limited ("Incupie"), we strive to provide high-quality digital services to our customers. We understand that sometimes circumstances change, and you may need to cancel your subscription or service with us. This Cancellation Policy outlines the terms and conditions for canceling our services.

1. Eligibility for Cancellation

You may cancel your subscription or service with Incupie at any time. However, please note that eligibility for refunds, access to services, and other related matters will be governed by our Refund Policy.

2. Cancellation Process

To cancel your subscription or service with Incupie, please follow these steps:

• Contact Support: You can initiate a cancellation request by contacting our support team at support@incupie.com or through the cancellation feature available in your account dashboard.
• Provide Details: When requesting a cancellation, please include your account details, service ID, and reason for cancellation.
• Confirmation: Once your cancellation request is received, our team will process it and send a confirmation email to notify you of the cancellation.

3. Subscription Cancellations

For subscription-based services, the following terms apply:

• Monthly Subscriptions: You may cancel at any time. If you cancel after your billing date, the cancellation will take effect at the end of the current billing cycle, and no additional charges will be incurred for subsequent cycles.
• Annual Subscriptions: You may cancel at any time. However, the cancellation will take effect at the end of the current subscription term. No prorated refunds will be issued unless otherwise stated in our Refund Policy.

4. One-Time Service Cancellations

For one-time services, cancellation may only be possible before the service has been delivered. Once the service has been initiated or completed, cancellations will not be accepted.

5. Impact of Cancellation

Upon cancellation of your subscription or service:

• Access to Services: You will continue to have access to the Services until the end of the current billing cycle (for subscriptions) or until the cancellation takes effect (for one-time services). After that point, all access to the Services will be terminated.
• Data Retention: Following the cancellation, your account and any associated data may be deleted in accordance with our data retention policy. It is your responsibility to backup any data you wish to retain prior to canceling the service.

6. Non-Refundable Fees

Certain services, including setup fees, administrative fees, or services marked as non-refundable, are not eligible for cancellation or refunds after the service has been initiated or completed.

7. Cancellation by Incupie

Incupie reserves the right to cancel your subscription or service at any time, with or without cause. In cases where Incupie initiates the cancellation, a refund may be issued based on our Refund Policy. Reasons for cancellation may include, but are not limited to:

• Violation of our Terms of Use.
• Fraudulent activity or misuse of our Services.
• Failure to comply with payment terms.

8. Dispute Resolution

If you believe your cancellation request was not processed correctly, or if you have any disputes related to your cancellation, please contact our support team at support@incupie.com. We will work with you to resolve the matter promptly.

9. Changes to Cancellation Policy

Incupie reserves the right to modify or update this Cancellation Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage customers to review this policy regularly to stay informed of any changes.

10. Contact Information

For any questions regarding this Cancellation Policy, please contact:

• Email: support@incupie.com
• Phone: +91-9915080818
• Address: No. 19, 4th C Cross Koramangala Industrial, 5th Block, Area, Bengaluru, Karnataka 560095

By using Incupie’s Services, you agree to this Cancellation Policy and understand the conditions under which services may be canceled.